Terms of Service

1. Acceptance of Terms

By accessing, registering for, or using ChatMint's services ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our Service.

These Terms constitute a legally binding agreement between you ("User," "you," or "your") and ChatMint ("we," "us," or "our"). By using our Service, you represent that you are at least 18 years old and have the legal capacity to enter into this agreement.

2. Service Description

ChatMint provides an AI-powered WhatsApp chatbot service that allows users to:

• Create and configure AI chatbots for WhatsApp messaging
• Process text messages, voice notes, and images through AI
• Automate customer service and business communications
• Manage bot configurations through our dashboard
• Access usage analytics and performance metrics

Our Service integrates with WhatsApp through official APIs and protocols. We are not affiliated with WhatsApp or Meta Platforms, Inc.

3. User Accounts and Registration

3.1 Account Creation

To use our Service, you must create an account by providing accurate and complete information, including:

• Valid email address
• WhatsApp phone number for bot connection
• Business or personal information as required
• Payment information for subscription services

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized account access
• Using strong passwords and enabling two-factor authentication when available

3.3 Account Accuracy

You must provide accurate, current, and complete information during registration and keep your account information updated. We reserve the right to suspend or terminate accounts with false, inaccurate, or incomplete information.

4. Acceptable Use Policy

4.1 Permitted Uses

You may use our Service for legitimate business and personal purposes, including:

• Customer service and support automation
• Business inquiries and information sharing
• Appointment scheduling and management
• Educational and informational content delivery
• Personal assistant and productivity applications

4.2 Prohibited Uses

• Spam and Unsolicited Messages: Sending bulk, unsolicited, or promotional messages
• Illegal Activities: Any use that violates local, national, or international laws
• Harassment: Threatening, abusive, or harassing communications
• Fraudulent Activities: Scams, phishing, or deceptive practices
• Adult Content: Sexually explicit or inappropriate content
• Hate Speech: Content promoting discrimination or violence
• Misinformation: Deliberately spreading false or misleading information
• System Abuse: Attempts to disrupt, hack, or overload our systems
• Competitive Intelligence: Reverse engineering or copying our Service

4.3 Content Responsibility

You are solely responsible for all content generated by your chatbot, including:

• Bot instructions and system prompts
• Automated responses and messages
• Knowledge base and training materials
• Configuration settings and rules

5. WhatsApp Integration

5.1 WhatsApp Connection

Our Service connects to WhatsApp through:

• Secure QR code authentication
• Official WhatsApp Business APIs where applicable
• Encrypted communication protocols
• Session management and security controls

5.2 WhatsApp Terms Compliance

By using our Service, you agree to comply with:

• WhatsApp Terms of Service
• WhatsApp Business Policy
• Meta Platform policies and guidelines
• Applicable messaging and communication regulations

5.3 Account Risks

5.4 Disconnection

You may disconnect your WhatsApp number from our Service at any time through your dashboard. We will immediately stop processing messages for disconnected numbers.

6. Payment and Billing

6.1 Subscription Plans

Our Service is offered through various subscription plans with different features and message limits. Current pricing and plan details are available on our website.

6.2 Payment Processing

Payments are processed through Stripe, a third-party payment processor. By subscribing, you agree to:

• Provide accurate payment information
• Authorize recurring charges for subscription renewals
• Pay all applicable taxes and fees
• Comply with Stripe's terms of service

6.3 Billing Cycles

• Monthly Plans: Billed every 30 days
• Annual Plans: Billed every 12 months (typically at a discount)
• Usage Overages: Additional charges may apply for exceeding plan limits

6.4 Refund Policy

• Free Trial: No charges during trial period
• Subscription Refunds: Generally no refunds for partial months
• Service Issues: Refunds may be provided for documented service failures
• Cancellation: Service continues until end of billing period

6.5 Price Changes

We reserve the right to change subscription prices with 30 days' notice. Existing subscribers will be notified via email and dashboard notifications.

7. Data and Content

7.1 Your Data

You retain ownership of all data you provide to our Service, including:

• WhatsApp messages and conversations
• Bot configurations and instructions
• Business information and contacts
• Usage patterns and analytics data

7.2 Data Processing

We process your data to:

• Provide and improve our Service
• Generate AI responses for your chatbot
• Provide analytics and insights
• Ensure service security and compliance

7.3 Data Security

We implement industry-standard security measures including:

• Encryption in transit and at rest
• Access controls and authentication
• Regular security audits and monitoring
• Secure data centers and infrastructure

7.4 Data Retention

We retain your data according to our Privacy Policy. Upon account termination, data is typically deleted within 30 days unless required for legal compliance.

8. Service Availability

8.1 Uptime Commitment

We strive to maintain high service availability but do not guarantee 100% uptime. Our Service may be temporarily unavailable due to:

• Scheduled maintenance and updates
• Emergency repairs and security patches
• Third-party service dependencies (WhatsApp, cloud providers)
• Network connectivity issues
• Force majeure events

8.2 Service Modifications

We may modify, suspend, or discontinue any aspect of our Service with reasonable notice. We will attempt to minimize disruption to your operations.

8.3 Third-Party Dependencies

Our Service depends on third-party services including WhatsApp, cloud infrastructure, and AI providers. We are not responsible for third-party service interruptions or changes.

9. Intellectual Property

9.1 Our Intellectual Property

ChatMint and its licensors own all rights to:

• The ChatMint platform and software
• Our trademarks, logos, and branding
• Proprietary algorithms and AI models
• Documentation and user interfaces
• Any improvements or derivatives we create

9.2 License to Use

We grant you a limited, non-exclusive, non-transferable license to use our Service according to these Terms. This license terminates when your subscription ends or is terminated.

9.3 Your Content License

You grant us a limited license to use your content solely for providing our Service, including:

• Processing messages through AI models
• Storing data for service provision
• Analyzing usage for service improvement
• Providing customer support

9.4 Feedback

Any feedback, suggestions, or ideas you provide about our Service become our property and may be used without compensation or attribution.

10. Limitation of Liability

10.1 Service Disclaimer

Our Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:

• Merchantability and fitness for a particular purpose
• Non-infringement of third-party rights
• Uninterrupted or error-free operation
• Accuracy or reliability of AI-generated content
• Compatibility with all systems and platforms

10.2 Liability Limitations

To the maximum extent permitted by law, we shall not be liable for:

• Indirect Damages: Lost profits, data loss, business interruption
• AI Content: Accuracy, appropriateness, or consequences of AI responses
• Third-Party Actions: WhatsApp account restrictions or bans
• User Content: Content generated or transmitted by your chatbot
• Service Interruptions: Downtime, maintenance, or technical issues

10.3 Damage Cap

Our total liability for any claims related to our Service shall not exceed the amount you paid for the Service in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless ChatMint and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of our Service in violation of these Terms
• Content generated by your chatbot
• Violation of third-party rights
• Your breach of applicable laws or regulations
• Unauthorized access to or use of your account

12. Termination

12.1 Termination by You

You may terminate your account at any time by:

• Canceling your subscription through the dashboard
• Contacting our support team
• Following cancellation procedures in your account settings

12.2 Termination by Us

We may suspend or terminate your account immediately if:

• You violate these Terms or our policies
• Your account is used for prohibited activities
• Payment failures occur (after reasonable notice)
• We reasonably believe termination is necessary for legal compliance

12.3 Effect of Termination

Upon termination:

• Your access to the Service will be immediately revoked
• Your chatbot will stop responding to messages
• Data will be deleted according to our retention policy
• No refunds will be provided for unused subscription time
• These Terms will remain in effect for applicable provisions

13. Modifications to Service and Terms

13.1 Service Changes

We reserve the right to modify, update, or discontinue our Service or any features at any time. We will provide reasonable notice for significant changes that affect functionality.

13.2 Terms Updates

We may update these Terms periodically. We will notify you of material changes through:

• Email notification to your registered address
• Notice in your account dashboard
• Updated "Last modified" date on this page

13.3 Continued Use

Your continued use of our Service after Terms updates constitutes acceptance of the new Terms. If you disagree with changes, you must terminate your account.

14. Governing Law

14.1 Jurisdiction

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict of law principles. Any disputes will be resolved in the courts of Wyoming or federal courts with jurisdiction in Wyoming.

14.2 Dispute Resolution

Before initiating legal proceedings, you agree to attempt resolution through:

• Direct communication with our support team
• Good faith negotiation between parties
• Mediation if mutually agreed upon

14.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.